Privacy Policy

The information handled by Syndicate Casino depends on how you use the website and services. We collect information you provide directly, information created through your activity and information received from service providers where it is reasonably required to operate the site. We only seek information that is relevant to account administration, security, customer support, legal compliance and the provision of gambling services.

Account and identity information

When you register or update an account, we may collect details such as your name, date of birth, contact details, login information, account preferences and records of communications with us. We may also ask for information needed to confirm that you are eligible to use the services and that an account is being used by the correct person.

Verification and security information

To help meet verification, anti-fraud and responsible operation requirements, we may handle identity documents, address information, information about the source or use of funds where appropriate, and results from checks carried out by approved verification or security providers. We may also record information about unusual activity, attempted misuse, account security events and decisions made to protect players and the website.

Payment and transaction information

We may collect records of deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment providers may process payment details on our behalf. Where possible, payment information is handled through the relevant provider rather than being unnecessarily retained by the website. Transaction records may still be kept so we can provide account services, investigate disputes, prevent fraud and meet legal obligations.

Technical, device and usage data

When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, time of access, referring website and information about how you interact with features. This information helps us maintain performance, protect accounts, understand site use and identify technical or security problems.

Syndicate Casino uses personal information for purposes connected with providing and managing the services. The relevant purposes may include the following:

• Creating, maintaining and administering player accounts.
• Processing deposits, withdrawals, wagers and other account transactions.
• Confirming identity, age and eligibility where checks are required.
• Detecting, preventing and investigating fraud, money laundering, collusion, account takeover and other misuse.
• Providing customer support, responding to questions and resolving complaints or disputes.
• Sending service messages about accounts, transactions, security, changes to the website or important terms.
• Personalising website features and improving the design, reliability and performance of the services.
• Measuring marketing activity and, where permitted, sending promotional communications in line with your choices.
• Meeting applicable legal, regulatory, tax, accounting and record-keeping obligations.
• Protecting the rights, safety, property and systems of players, Syndicate Casino and relevant service providers.

We may use information where it is needed to provide a service you request, to comply with an applicable obligation, to protect legitimate business or security interests, or where you have given consent. If we ask for consent for a particular use, you can generally withdraw that consent later. Withdrawing consent will not affect processing that is required for account operation, security, fraud prevention or legal compliance.

Personal information may be shared with trusted providers that help operate the website and services. These providers may support payment processing, identity verification, fraud prevention, information technology, hosting, customer support, analytics, communications and security. They are expected to handle information only for appropriate purposes and to apply suitable safeguards. Information may also be disclosed where required or permitted by law, in response to a lawful request, to protect a person from harm, or in connection with a business transfer or legal process.

Some service providers may process information in countries outside Australia. Where this occurs, reasonable steps should be taken to support appropriate handling and protection of the information, subject to the requirements that apply to the relevant processing. The availability of particular safeguards may depend on the provider, the type of information and the reason it is being processed.

We use administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure systems and staff or provider requirements. No website, online transmission or storage system can be guaranteed to be completely secure, so players should use a strong, unique password and keep login details confidential.

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction and security records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.

Syndicate Casino may use cookies and similar technologies to make the website work, remember settings, maintain sessions, support security and understand how visitors use the site. Some cookies are necessary for core functions, while others may help with analytics, preferences or relevant communications. Cookies may be placed by the website or by service providers that support particular features.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work correctly or some preferences may not be retained. Browser settings differ, so consult the help information for your chosen browser. Where a separate cookie notice or consent tool is provided, it may offer additional choices about non-essential technologies.

Depending on the circumstances and the privacy rules that apply, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be held, and withdrawing consent to marketing communications. Some requests may be limited where information must be retained for security, legal, dispute-resolution or account administration purposes.

To exercise your data rights, ask a privacy question or make a data request, contact support@syndicatecasino.best. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before providing information or making changes. This helps prevent personal information from being disclosed to the wrong person.

You can usually stop promotional emails by using the unsubscribe or preference option in the message, or by contacting support@syndicatecasino.best. Service and security communications may still be sent when they are necessary for your account or the operation of the website. If you believe your privacy concern has not been handled appropriately, you may have the option to raise it with the relevant privacy authority or other available complaint body.

This policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The updated version will be made available on this page, with the revised date or other notice where appropriate. We encourage players to review the policy periodically. By continuing to use the website after an update, you acknowledge the revised policy to the extent permitted by law.